Legal Services Ombudsman

PRESS NOTICE 16 May 2005

The Commissioner considers the Plan as adequate but she is disappointed that the Plan reflects only a small step forward in improving complaints handling, particularly when over a third of consumers continue to be dissatisfied with the level of service provided by the Law Society. However, for this year she has had to take into consideration the Law Society's current poor performance and what it can realistically achieve.

There are around 110,000 Solicitors' that are Members of the Law Society, if each one carries out, say on average, one case per month, twelve per year, then there would be over 1.3 million cases per year. Zahida Manzoor the Complaints Commissioner states "over a third of consumers continue to be dissatisfied" then that relates to around 440,000 'disillusioned' solicitor clients every year!

Go on somebody tell me my 'maths' are wrong for we all know that any firm(s) with that many complaints just could not survive, although in this case we are talking 'British Law Society Members' who work 'Hand in Glove' with their own 'Complaints Procedures' with ZM the Complaints Commissioner in close support. Not only that but the 'Law Society Ethics Committee' along with 'SIF' (Solicitors Indemity Fund) will advise solicitors to 'Sack' their clients' if they dare complain. Click Here and Here

My statement above of 440,000 'dissatisfied' solicitors' clients every year is wrong! It would appear from Solicitor Richard Miller (Dissolved) that this is by far an underestimation. Richard Miller states that there are 30,000,000 transactions carried out by solicitors every year so taking the LSO's word that "over a third of consumers continue to be dissatisfied" that means there are 10,000,000 'transactions' not carried out satisfactorily so, being conservative, let us say there are 5 million 'dissatisfied consumers per year'. Remember these are facts straight from the 'Stable Manager's' and one of the 'Horses Mouths' also Which? is of the opinion that the 'dissatisfied consumers per year' rate is 40% which is equals to 12,000,000 unsatisfactory 'transactions'.

For confirmation of the above facts log-on to: -
Richard Miller (Solicitor) Posts: 7.308. Yes that's right '7,308 post's' and rising does he do any work for his clients or doesn't the wife (if he has one??) talk to him! When you have read these Posts it will be seen Richard is a typical Solicitor (likes to keep the Peasants in their place).
John Carey Posts: 3
Spenser Poultney Posts: 38. Must have been impressed he called John "Sir"

17 December 2004
The Legal Services Complaints Commissioner, Zahida Manzoor's response to Sir David Clementi's Report of the Review of the Regulatory Framework for Legal Services in England.

Ms Manzoor welcomes Sir David's report and states:
"In principle I welcome the report and am looking forward to reviewing the recommendations within it. At the heart of my considerations will be the interests of the consumer and increasing public confidence in legal services. That means fairness and transparency for all users and ensuring that their views and experience help shape any changes in the way services are delivered in the future."

Did Ol' ZM F**t because something smells around here! ZM talks about "transparency" (I wonder what that means?) if you click Here you will see a letter I wrote to ZM, that she never gave any answers to, it will be seen ol' ZM put her head together with the CCS and Dickie the Chair in carrying out an investigation behind 'closed doors concerning my complaint against Dickie now that sounds like "transparency" to me. Yeah Right! The final part she states "ensuring that their (consumer) views and experience help shape any changes in the way services are delivered in the future". This woman lives in 'Cuckoo Land' since when has she listened to the "consumer".

In case you have missed the 'crap' this woman (I'm beginning to sound like 'Bill Clinton' "I did not have sexual relations with that woman" Yes Bill, we believe yeah!) came out with in Parliament in answer to question 20 put by Mr Soley MP click Here.

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