Rebecca West
Head of Private Office
The Law Society of England and Wales
113 Chancery Lane
London WC2A 1PL

8 February 2012

Dear Ms West

Concerning my "complaint against Mr Desmond Hudson"

I acknowledge receipt of your letter dated 1 Feb 2012 and the first thought that springs to mind is 'maladministration'.

The enquiry email I sent you dated 13 Jan clearly stated "I wish to make a complaint against Desmond Hudson, LS Chief Executive" your reply dated 17 Jan said "I understand that you wish to make a complaint about Mr Desmond Hudson". My complaint dated the 17 Jan was headed "Complaint against Desmond Hudson, LS Chief Executive" there can be no doubt the information I sent concerned a complaint against Desmond Hudson and was in no way being sent to him for his personal attention only, which by your answer, you seem to think "...your complaint remains the same as which you have raised with the Chief Executive in previous correspondence" hence, as you will know from his correspondence to me, that I enclosed for your attention, he never answered any of my questions or concerns which led to my 'complaint' against him.

What I gather from your letter is that you are saying my complaint has been dealt with by Desmond Hudson, for you have stated "As the Chief Executive also stated, Law Society correspondence in regards to this matter is now closed" i.e. you didn't open or forward my complaint to the correct department because the person my complaint concerned had closed it prior to when I had made the 'complaint, that is absolutely ludicrous. Let me quote a comment made by Zahida Manzoor a previous Legal Complaints Ombudsman;

"9 Mar '03 "I had one ludicrous example recently where a woman wanted to make a complaint against a law firm. She was told by the Law Society that she would have to take it up with the firm concerned first. She did and found that the solicitor who was to investigate her complaint was the solicitor she was complaining against! This kind of thing has just got to change."
As I stated "ludicrous" sums up your actions. By the Law Society's own codes of practice there are rules that should be followed when a complaint is made and when this involves a member of the Law Society Board it should be referred to the Compliance Board who should instruct an Independent Solicitor, see: - It appears you have no knowledge of 'complaint handling' or, after collusion with Desmond Hudson, you are running a 'Protection Racket'. As 'Head of Private Office' may I ask what your qualifications are in 'Complaint Handling' and 'Dispute Resolution' and your right to handle a complaint that by the Law Society's codes of practice should be put in the hands of a Solicitor?

I believe any more comments to you would only be a waste of time so I will be writing to the Law Society President, John Wotton, enclosing a copy of this letter and your response to my complaint, for his comments on your complaint handling skills, also I will write to Adam Sampson, Legal Ombudsman, whose office advised me to send my complaint to Chancery Lane and suggest he advises you on some 'Complaint' handling skills.

Yours sincerely

B R Gray

cc To the LS President, John Wotton; Adam Sampson, Legal Ombudsman.