"Solicitors from Hell" .com
16 November 2004
M E Manwaring Compliance Manager
Data Protection Act
With regards to my letter dated 24 September and the answers you gave in your reply dated 4 November: -
Let me once again quote the rule for 'requesting' information and its 'collection' that is if it is within the rules for the information to be given which in this case you have stated "There is no such provision in the Data Protection Act: - All requests for information in accordance with this Code shall be in writing, addressed to the Chief Executive, and shall be signed by the person making the request. Let me refer you back to your letter dated 24 September2004 2nd page first paragraph you state " , you were informed that information about your complaint would be disclosed to the subject of the complaint" please produce evidence where I was "informed" that "information" would be "disclosed" to my solicitors before my "complaint" came under an investigation. Remember, as the Senior Partner never turned up for an arranged meeting to hear my complaints then twice more refused to see me the OSS advised me to send them an official complaint, I didn't expect the OSS to sit on this complaint for over two years and refuse to reply to my letters nor did I expect the OSS to "inform" my solicitors of the contents of my complaint before the investigation and I was not informed that my solicitors would be allowed to 'collect' and use the 'information' for their own gain during these two years of delay.
In the same paragraph you state "There is no evidence that any details of your complaint were discussed" please tell me where I said "details" of my complaint "were discussed"? What I did say and the evidence shows is that information contained in my 'unopened' complaints file was given by the Data Controller, over the telephone to my Solicitor who firstly passed it, again over the 'phone, to SIF and then to the Ethics Committee (see doc.A5 in my file) for unrelated purposes to my complaint. Let me again quote the rule concerning complaint files: - 'We will use the information you give us to investigate your complaint. We will not use that information for any unconnected purpose without your consent'. If you look at document A4 which is an Attendance Note written by my Solicitor that is in the file I sent on 18 February last it states "The telephone call to the OSS lasted 15 minutes while Mr Fise recalled the file in relation to the complaint made by Mr Gray" and you say "there is no evidence that any details of your complaint were discussed"? I believe the law of 'probability' is my complaint was discussed in detail and as you or Jonathan Gray were not a party to that conversation and without an investigation you cannot say otherwise. As you have stated "There is no such provision in the Data Protection Acts" to allow for what went on here so clearly you have admitted the Data Protection Acts have been violated.
Still on item 6 you state "Your solicitors were aware that you had made a complaint so no disclosure of your data was made during that conversation", you were not a party to that conversation and being has my complaints file had been retrieved by Mr Fise for use in that conversation how can you say that? On the 26 April 1999 the OSS advised me to send then an 'official' complaint which I did on the 13 May 1999. I had a meeting with my Solicitor, ?xxx ?xxxxxxx, on 7 June 2000 (13 months later) when you say I informed her of the content of the complaint I had made to the OSS (this being the only time I spoke to ?xxx ?xxxxxxx). If you look at document A2 in the file I sent you on 18 February 2004 which is an Attendance Note written by ?xxx ?xxxxxxx it will be seen the suggestion of 'negligence' is made by her, so tell me if information was not passed to my solicitors, how did she know I had made a claim of negligence in my complaint (see doc. A5)? Again if you look at document A6 ?xxx ?xxxxxxx states "Mr Gray has recently (reference to the meeting on 7 June '00) informed the writer that he intends to take proceedings for negligence against this firm" if you again read her Attendance Note (doc. A2) it is clear the suggestion of proceedings are made by her. I believe the evidence, if you would take the trouble to make an in-depth unbiased assessment, shows there was "disclosure" of information from my complaints file that was used for 'unrelated purposes'.
Furthermore as I previously said document A4 shows Mr Fise at the OSS retrieved my complaint file when my Solicitor 'phoned him on 7 June 2000 and assuming I had disclosed the basis of my complaint or made the accusation of 'negligence' to my Solicitor, as you say I did, albeit there is no evidence to support what you say. If you look at document A6, which is a letter my Solicitor wrote to the OSS on 8 June she states "It would appear that the basis of Mr Gray's allegations of negligence are the same as the basis of his complaint " this is clear evidence that my complaints file was "discussed" in detail. The only time I spoke to ?xxx ?xxxxxxx was on the 6 June and her detailed Attendance Note (doc. A2) shows the suggestion of 'negligence' and 'proceedings' was made by her, please produce evidence that shows otherwise.
Finally, as the Senior Partner was in violation of the Client Care Agreement by refusing to see me to hear my grievances on how my litigation had and was being handled, the OSS who advised me to send an official complaint to them and not telling me this would constitute a 'Conflict of Interests', also not telling me they would 'disclose' the contents of that complaint prematurely, which in your letter (item 1) you state; " the rule that states solicitors are allowed to request information from complaint files. There is no such provision in the Data Protection Acts", and in your letter dated 24 September '04 you say " , you were informed that information about your complaint would be disclosed to the subject of the complaint" giving the impression that I should have been told, so as I was not "informed" I believe on behalf of the IC you are saying I have cause to sue the Law Society?
Once again I can't but quote two important rules that the IC is ignoring: - 'All requests for information in accordance with this Code shall be in writing, addressed to the Chief Executive, and shall be signed by the person making the request', as you will recall information was given out over the telephone. Also 'We will not use that information for any unconnected purpose without your consent' as you are aware the information 'disclosed' to my Solicitor was used for an 'unrelated purpose' to my complaint and my 'consent' was not asked for or given.
I am putting together a file to give to my local MP to present to the Parliamentary Ombudsman and I will be writing to the DCA Office as I believe my Human Rights are being violated by the Information Commissioner in refusing to 'enforce' the rules in a correct and 'unbiased' manner.
B R Gray