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  • Unit Manager

Complaints & Consumer Redress, Regulation Directorate
Pay Range 14 £46,022 +Benefits

New Ways Of Working. New Levels Of Service.

Representing and regulating over 100,000 solicitors throughout England and Wales, the Law Society has a vital role to play in maintaining professional standards and improving access to the law. Where solicitors fall short of customers’ expectations, our Complaints and Consumer Redress department investigates and resolves disputes. With a workload of up to 25,000 cases every year, it’s our highest profile and most visible department - placing exceptional demands on the managers who drive its performance.

As one of four Unit Managers, you’ll oversee a team of around sixty people, responsible for processing customers’ enquiries and complaints sensitively, discreetly and above all efficiently. You’ll be a catalyst for change, ensuring that your team resolves matters swiftly, thoroughly and cost-effectively – and contributing significantly to our public and political standing.

Probably from a commercial background, and with a commitment to customer care, you’ll bring a proven track record of developing people and processes within a complex and challenging environment. Naturally you will have reached departmental management level in your present role, with responsibility for driving quality as well as efficiency. Some technical knowledge of the law would be advantageous, but is far less important than a graduate level education and truly inspirational people management skills.

The salary and benefits package fully reflects the significance and impact of the role, and you may expect exceptionally high visibility within the Law Society. For the right person, this will create the ideal platform for rapid and sustained career development.

If you’re up to the challenge please telephone 020 7656 7776, or write to the Law Society, 5th Floor, 1 Knightsbridge Green, London SW1X 7NW for an application form and full job description, alternatively, email: thelawsociety@rmd555.com.

Please quote reference 718 on all correspondence. Closing date for the receipt of completed application forms is 18 September 2003. No agencies please.

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