27 August 2005
Howard Stoate MP
Re: A referral to the Parliamentary Ombudsman.
Thank you for your undated letter but post marked 25 July '05 which contained a letter from the Parliamentary Ombudsman Office stating my complaint will be considered by Ann Abraham. Unlike my referral concerning the Information Commissioner I do note a referral concerning the Legal Services Ombudsman does fall within Ann Abraham's remit.
I realise that Ms Abraham's first thoughts might be that the present LSO's primary role is to see that the CCS carries out an investigation within the 'rules' and not for her to carry out an investigation herself. However if Ms Abraham looks at the LSO's rule book, which she would know well, it states "What the Ombudsman will do is check that all your complaints were addressed " then later states "If the Ombudsman decides that the professional body didn't investigate your complaints properly or didn't investigate them at all, she will recommend that they reconsider some or all of your complaints". As the LSO did not follow either of these steps from her rule book one would believe that she was then taking the third option "However, the Ombudsman can widen her investigation to look at your original complaints, if she does this she may make a recommendation against the lawyer who you are complaining about".
A further rule in the LSO's 'rule book' states " they refused to investigate your complaint" ('they' being the CCS). If Ms Abraham looks at my file it will be seen the Law Society (CCS) advised me to make a complaint against my solicitors on the grounds they were not honouring the 'Client Care Agreement' (Practice Rule 15) and over two years later when my complaint got to be investigated by the CCS the Senior Partner, Gordon Luckhurst, admitted he mishandled my request to take up my grievance with him. The CCS "refused to investigate" the non-compliance of 'rule 15' (the reason they advised me to make a complaint) so I would have expected the LSO to refer it back to the CCS to be investigated as the LSO didn't do this I assumed she would carry out the investigation herself. Let me further quote the LSO's rule book "She will always look at what you have to say and, if she can't help, she will tell you why", let me further quote Ms Manzoor "Remember it's your right to have your complaint investigated and you should pursue it because, hopefully, it can be mediated and conciliated to everyone's satisfaction" and if you look at what she said when she was questioned in Parliament "A robust approach needs to be taken to enforce, for instance for solicitors from the Law Society, Rule 15, which says very clearly that solicitors have to have a written complaints-handling procedure and they have to log all the complaints that they receive...". Somebody needs to tell me why the LSO enforced rule 15 in the case of a woman then at the same time would not treat a man equally.
After you have read the enclosed letter dated 28 April '05 (Doc.1) which I wrote to the LSO's office it will be seen, I believe, that Ms Manzoor is guilty of 'Sexual Discrimination' and in that letter I asked (last paragraph) that she gives some answers, as she did not reply I have decided to take the matter further. I received a letter from Ms Manzoor's solicitors dated 5 August '05 (Doc.2) and enclosed is my reply (Doc.3) that lays out my allegation that she did not treat me equal to that of a woman (Doc.3 can be accessed with all 'Links' live at: - www.solicitorsfromhell.com/Mace&Jones.htm ).
to my 'Referral' to the Parliamentary Ombudsman that now mainly
has come down to 'unfair' and/or 'unequal' treatment, let me quote from
the Internet: -
me quote a couple;
If you read my website I could go on forever but you have to wonder if anybody ever listens or hears what you are saying.
Finally in a letter from the Parliamentary Ombudsman Office dated 19 August '05 I was told they will give a "substantive consideration" to my referral in due course.