8 November 2005
"I congratulate Ms Manzoor on setting up the Office of the Legal Services Complaints Commissioner and look forward to working with her and with the Law Society to ensure that the public gets the high standards of service they are entitled to expect".
At this point let me refer you to previous correspondence that I sent to you with reference to Zahida Manzoor standing in Parliament on the 4 May 2004 telling Members of Parliament about the 'enforcing' of rule 15, seeing solicitors have an adequate complaints procedure and giving training to those that don't. It baffles me that that this hypocrite stood in Parliament lying her socks off and the Parliamentary Ombudsman and others thinks it none of their business. Tell me does everyone who answers questions in Parliament think its OK to tell a load of old rubbish that they have not or have no intentions of standing by, it most definitely devalues anything said by MP's and others in Parliament?If you access "www.lawsociety.org.uk/choosingandusing/redressscheme.law" it states: -
The Consumer Complaints Service is the part of the Law Society which helps you if you have a problem with your solicitor. When I asked the CCS for help they told me to send them an official complaint then before they started an investigation (over 2 years later (PO's remit; "delay in taking action" and "failing to take action")) they passed information from my complaints file to my solicitors who passed it on to the Ethics Committee who, with no investigation, then advised the solicitors that there was a 'Conflict of Interests' and I should be sacked. If you read the Law Society 'Data Protection Notice' it states: - "We will use the information you give us to investigate your complaint. We will not use that information for any unconnected purpose without your consent". Yeah right, and so much for "The Consumer Complaints Service is the part of the Law Society which helps you if you have a problem with your solicitor".
Concerning a 'Conflict of Interests', The Information Commissioner, Richard Thomas, stated that when a Solicitor's client makes a complaint against their solicitors it will automatically bring about a 'Conflict of Interests'. So much for the CCS's advice telling me to make an 'official complaint' against my solicitors. Let me quote a further part of the Parliamentary Ombudsman's remit; "giving wrong or misleading information".
Let me make a further complaint regarding the Parliamentary Ombudsman. In her remit it states she can look at the "Legal Services Complaints Commission" which covers "treating a complainant unfairly in relation to others". I have given information where Zahida Manzoor clearly did not treat me equal to that of a woman she spoke publicly about. May be Ann Abraham just wants to protect her successor?
Let me refer you back to my letter of the 12 July, last paragraph where I referred to your generous offer of help, I asked that with your help I could approach the Master of the Rolls Office to ask about how solicitors' clients can get these Law Society rules that he is involved in making 'enforced' that not only the solicitors' clients are 'forced' to abide by but the Law Society themselves must also comply with.
Let me repeat what I said in paragraph one above "If 'solicitors' clients' are 'forced' to comply with 'Law Society rules' then it is only fair that the 'Law Society' must be 'forced' to comply with their own rules also.
B R Gray